Welcome To our FAQ Section
Do you have a showroom where we could see your products?
Our Business Model involves getting you the best solid wood furniture at the most competitive prices on the market. We have taken the decision to be purely based online in order to pass all the savings to you.
Are your products made in the UK ?
Our products are meant for the British market both in terms of style as well as utility. However, the products are made in overseas factories. We currently hold one of the largest manufacturing contracts, hence in the vast majority of times we will always be 15% cheaper than our competitors
Why are your coming soon products cheaper?
Nobody likes waiting, and we know that. We live in an age where our clients want to have the quickest purchase and delivery system. Due to the large number of enquires, we've taken the decision to list some of the products that will soon come into stock. For the added waiting times incurred by you, our coming soon section will always be 10% cheaper.
What does it mean when a product shows coming soon?
Normally out of stock orders are replenished back within 1 to 8 weeks. To avoid any disappointment, you may place a back order, thereby reserving the product.
What delivery service will you use?
We use different carriers depending on the size and weight of the product, and the service levels needed.
What is the delivery lead time?
We aim to get the standard orders delivered in the UK within 3 business days.
How much do you charge for deliveries?
Delivery is FREE inside the UK.
What is a wasted delivery charge?
Your first delivery charge is included inside the UK. However, if nobody is in to accept the delivery then our carrier partners will charge us for making a second delivery. These charges are as follows:
- Parcel Delivery = £10 + VAT
- One Man Delivery = £25 + VAT
- Two Man Delivery = £55 + VAT
Can you offer discounts if we purchase multiple items from you?
This may be possible but it depends on the product mix and quantities. Please contact our sales team for more details.
Do you supply to internet only customers?
We supply a full mix of companies. We do not discriminate between online and ‘bricks and mortar’ customers.
Do your products include anti-tip safety devices?
Yes. When a product requires it because of its dimensions then our anti-tip device will be included in the fittings pack. It is then the end user’s responsibility to use this.